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What are the best practices for online customer service

Sure! Here are three different takes on best practices for online customer service:

**Be Responsive**: Customers appreciate quick replies. Aim to respond to inquiries within a few hours, if not sooner. Use chatbots for immediate responses when you can, but make sure there’s always an easy way to reach a human if needed.

**Personalize Interactions**: Treat customers like individuals, not just ticket numbers. Use their names, reference past interactions, and tailor your responses to their specific needs. It makes a huge difference when customers feel valued!