What are the best practices for online customer service

[AviannaKnight]

What are the best practices for online customer service

[BethanyOlsen]

Sure! Here are three different takes on best practices for online customer service:

[RoycePena]

**Be Responsive**: Customers appreciate quick replies. Aim to respond to inquiries within a few hours, if not sooner. Use chatbots for immediate responses when you can, but make sure there’s always an easy way to reach a human if needed.

[MatthewHayes]

**Personalize Interactions**: Treat customers like individuals, not just ticket numbers. Use their names, reference past interactions, and tailor your responses to their specific needs. It makes a huge difference when customers feel valued!